Terms of Service
We believe in transparency. You aught to know exactly what you’re paying for, and what to expect in return.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten.”— Benjamin Franklin
Pricing Schedule
Minimum fees apply for most services undertaken. By engaging DeepFocus Limited we assume you accept our minimum fees as outlined below:
$109.00 Diagnostic or Consultancy Fee — With the exception of in-warranty works, all consultancy and service bookings will incur a minimum fee of $109.00 unless otherwise specified at the time of your booking.
$149.00 Hourly Consultancy or Service Fee — For bookings with our Apple Consultants where the duration is less than 45 minutes, the minimum fee of $99.00 applies. For bookings 45 minutes and over, our hourly consultancy or service fee applies for the first hour and is billing in quarter-hour increments ($37.25) thereafter.
Additional fees may apply depending on the scope of works undertaken. We will advise you at the time of your booking if this is the case. All prices quoted by DeepFocus Limited are inclusive of GST unless otherwise specified.
We maintain a full pricing schedule for all common repairs and services which is available to view here:
Pricing on this website is provided for reference only and do not constitute a formal quote to undertake any of our services until all necessary triage and diagnostics have been completed and a formal quote has been provided to you either in person or written form.
Short Form
The following terms apply to all products and services offered by DeepFocus Limited:
Minimum fees apply for most services; we assume you accept these minimum fees as outlined above.
Where our services are provided for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 are excluded in relation to the services provided.
All goods supplied to the customer remain the property of DeepFocus until payment has been received in full.
Full payment for goods and services is due to DeepFocus on the date specified our invoice.
We may charge interest and/or a late payment fee if an invoice is outstanding more than seven days past its due date.
Definitions
By accessing this website and/or engaging with DeepFocus Limited for the purpose of making a purchase, requesting service be undertaken on your product, or engaging our consultancy staff, we assume you accept these terms and conditions in full.
The following terminology applies to these Terms and Conditions, Privacy Policy and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of New Zealand. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy
It is DeepFocus Limited’s policy to respect your privacy regarding any information we may collect while operating our website, or undertaking our services. These Terms and Conditions make reference to specific clauses of our Privacy Policy available to view in its entirety here:
DeepFocus Limited discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on DeepFocus Limited’s behalf or to provide services available at DeepFocus Limited, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by engaging DeepFocus Limited, you consent to the transfer of such information to them.
Business Conduct
It is DeepFocus Limited’s aim to provide exceptional service across every division of our business. As such, we commit to you that the quality of works and services undertaken by our staff will be of a standard consistent with Apple’s guiding principles of business conduct which we are required to uphold:
“At Apple, we believe in doing business ethically, honestly, and in full compliance with all laws and regulations. Apple requires businesses that associate themselves with our brand through the resale or distribution of our products to uphold these same high standards.
To that end, Apple requires all authorized resellers, distributors, carriers, and service providers (“Channel Members”) worldwide to adhere to this Channel Member Code of Conduct (“Code”).
Apple conducts due diligence and periodic monitoring of channel members to ensure compliance with the Code and with other Apple policies, including but not limited to, its Anti-Corruption Policy and Export Compliance policies.”
— Apple Channel Member Code of Conduct
Customer Data Handling
When booking in your device(s) for service or consultancy, we may seek to restore or erase your device as part of our triage and diagnostic service. While we will endeavour to alert you to any possibility of unforeseen data loss, we will not be held responsible for loss of data or information stored on products or media supplied to us. In situations where we offer to assist with non-invasive data recovery from compromised storage media, you acknowledge that we are offering to provide this service on a ex gratia basis, that fees may apply irrespective of the outcome, and you will not see to make any claim against DeepFocus in the event that recovery is unsuccessful.
We encourage users to maintain regular back-ups and leverage the use of secure off-site or cloud storage wherever possible to mitigate any potential for data loss.
Payment
Payment is required at the time of your booking, sales order or service being completed. All products supplied including parts used for repair remain the property of DeepFocus Limited until payment has been received in full. We reserve the right to charge interest and/or administration fees in the event payment is not made within seven days of the due date.
We accept payment by cash in New Zealand dollars, EFTPOS, Visa and MasterCard transactions, direct credit via internet banking and cheque.
We do not accept American Express, Bartercard or other credit card providers at this time.
Sales
Returns Policy
DeepFocus may, at our sole discretion, accept products for return provided (i) the product is returned unopened with all packaging intact and in pristine condition and (ii) the return takes place within seven days of the invoice date. Products returned are eligible for store credit only. No cash refunds will be provided.
The decision on wether to accept a product for return for credit will be made by management staff on a case by case basis.
Exclusions
The following items are exempt from return under any circumstances:
Headphones including the Beats product line.
Discontinued products.
Special order items including Configure to Order (CTO) products.
Gift cards or store credit vouchers (i.e. iTunes, etc.)
Configure to Order (CTO) Products
Apple products that deviate from standard stock keeping units (SKUs) are ordered at the request of the customer and are subject to a manufacturing lead time of approximately two to three weeks unless advised otherwise. CTO products are not eligible for return under any circumstances. Payment for CTO products is required at the time of the order being submitted.
Support & Consultancy
General Terms
When engaging DeepFocus Limited for consultancy services, we assume you agree to our minimum fees as outlined above. We also assume that you have read and agreed to our Privacy, Business Conduct and Customer Data Handling terms.
Service
Warranty
All Apple repairs undertaken by DeepFocus Limited are covered by Apple’s 90-day Limited Warranty. Apple’s complete Repair Terms and Conditions are available to view here:
These terms apply to your booking with DeepFocus in addition to the terms listed on this page.
General Terms
Service parts are ordered from Apple’s distribution centre on-demand; limited stock is kept on hand for immediate use with service bookings. Apple requires that all products booked in for service remain with DeepFocus Limited until the service has been completed. Our typical service turnaround time is between five and ten working days. Service bookings cannot be canceled once confirmed.
In the event that you require the item(s) supplied to DeepFocus to be returned to you prior to the service being completed, DeepFocus reserves the right to place a credit card hold for the full service fee on your credit card until the item(s) are returned and the service is completed. Note that due to internal part exchange service pricing this figure may exceed the price quoted to you upon booking.
All due care will be taken with your items while in our possession, with defects present prior to works being undertaken being noted by our staff upon receipt.
Right of Refusal
DeepFocus reserves the right to refuse service on any device where the presence of any of the following is noted prior to or during service:
Third party, counterfeit or reconditioned components.
Any components not installed by an Apple Authorised Service Provider or Apple Independent Repair Provider during a genuine repair.
Unauthorised tampering including but not limited to, incorrect use of components, missing screws, missing components or adhesives, mismatched serialisation on components or indications that a component may have been removed, altered or otherwise modified from factory condition.
Any form of damage, internal or external, including but not limited to indications of liquid exposure.
Any other form of modification to the device from factory condition.
DeepFocus assumes no liability for any damage, malfunction or failure of any components or devices where the presence of items one through five above is identified. DeepFocus assumes no liability for loss of data, privacy or security breach when the presence of items one through four above is identified. Assessment fees will remain applicable in the event that a repair is refused.
Unit Recycling
In the event a product remains at DeepFocus for a period longer than 90 days, and all efforts to communicate with the customer fail, the unit will be deemed abandoned and will be processed for recycling. DeepFocus will endeavour to ensure recycled units contain no storage media and/or have been erased prior to recycling. DeepFocus assumes no liability for costs, loss of data, privacy or security breach in the event your unit is abandoned and recycled.